Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Chaxi mobile application ("App"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Chaxi is a technology platform that connects passengers with drivers for transportation services. We provide:

• A mobile application for requesting and providing rides
• GPS navigation and real-time tracking
• Family safety features including location sharing
• Ride history and favorites management
• Notification services for ride updates and safety alerts

3. User Accounts and Registration

3.1 Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

3.2 User Types

• Passengers: Users who request rides through the platform
• Drivers: Users who provide transportation services (subject to additional requirements)

3.3 Driver Requirements

To register as a driver, you must:

• Hold a valid driver's license
• Have appropriate vehicle insurance
• Meet local regulatory requirements for transportation services
• Pass any required background checks or safety screenings

4. Use of the Service

4.1 Permitted Use

You may use Chaxi for:

• Requesting and providing legitimate transportation services
• Sharing your location with designated family members for safety purposes
• Managing your ride history and preferences
• Communicating with matched drivers/passengers for ride coordination

4.2 Prohibited Use

You may not:

• Use the service for illegal activities or purposes
• Provide false or misleading information
• Interfere with the proper functioning of the App
• Attempt to gain unauthorized access to our systems
• Use the service to harass, threaten, or harm others
• Create multiple accounts or impersonate others
• Use automated systems or bots to access the service

5. Location Services and Privacy

5.1 Location Data

• The App requires access to your device's location services
• Location data is used for ride matching, navigation, and safety features
• You can control location sharing settings through your device and app preferences
• Real-time location sharing with family members requires explicit opt-in

5.2 Family Safety Features

• Family safety features are optional and require mutual consent
• Location sharing with family members is limited to active ride periods
• You can revoke family member access at any time
• We are not responsible for family disputes arising from location sharing

6. Payment and Fees

6.1 Ride Payments

• Payment terms and methods will be specified in the app
• Drivers and passengers are responsible for resolving payment disputes
• We may charge platform fees as disclosed in the app

6.2 Cancellation Policy

• Cancellation policies will be clearly displayed in the app
• Excessive cancellations may result in account restrictions

7. Safety and Conduct

7.1 User Safety

• Users are responsible for their own safety during rides
• Report safety concerns immediately through the app
• Drivers must maintain their vehicles in safe, roadworthy condition
• All users must comply with applicable traffic laws and regulations

7.2 Prohibited Conduct

• Discrimination based on race, gender, religion, or other protected characteristics
• Threatening, violent, or inappropriate behavior
• Damage to vehicles or property
• Operating under the influence of drugs or alcohol

8. Intellectual Property

• Chaxi and all related trademarks, logos, and content are our property
• You may not copy, modify, or distribute our intellectual property
• You grant us a license to use content you provide through the service

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our liability is limited to the amount you paid us in the 12 months prior to the incident
• We are not liable for indirect, incidental, or consequential damages
• We provide the service "as is" without warranties of any kind
• We do not guarantee service availability or functionality

9.3 Indemnification

You agree to indemnify and hold harmless Chaxi from claims arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of applicable laws
• Content you provide through the service

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using Chaxi, you consent to our data practices as described in the Privacy Policy.

11. Account Suspension and Termination

11.1 Suspension

We may suspend your account for:

• Violation of these Terms
• Safety concerns
• Fraudulent activity
• Excessive complaints or cancellations

11.2 Termination

• Either party may terminate the agreement at any time
• We may terminate accounts that violate these Terms
• Upon termination, your right to use the service ends immediately
• Certain provisions of these Terms survive termination

12. Modifications to Terms

We may modify these Terms from time to time. We will notify you of material changes through:

• In-app notifications
• Email notifications
• Updates posted in the app

Your continued use of Chaxi after changes become effective constitutes acceptance of the revised Terms.

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal legal action, you agree to first contact us to attempt to resolve any disputes informally.

13.2 Arbitration

Any disputes that cannot be resolved informally will be settled through binding arbitration in accordance with the rules of [Your Jurisdiction's Arbitration Body].

13.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of [Your Jurisdiction]. Any legal proceedings will be conducted in the courts of [Your Jurisdiction].

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

17. Contact Information

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chaxi regarding the use of our service.