Privacy Policy

Effective Date: January 2025 | Version: 1.0

Chaxi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and taxi-hailing services.

1. Information We Collect

1.1 Personal Information

When you register for and use Chaxi, we collect the following personal information:

  • Account Information: Name, surname, email address, phone number
  • Profile Data: Profile pictures (stored in Firebase Storage)
  • Authentication Data: Encrypted passwords and authentication tokens
  • User Type: Whether you're registered as a driver or passenger

1.2 Location Information

Chaxi requires location data to provide our core taxi-hailing services:

  • Real-time Location: Your current GPS coordinates for ride matching and navigation
  • Pickup and Destination: Locations you specify for rides
  • Route History: Past trip locations for service improvement and favorites
  • Driver Location Tracking: For drivers, continuous location updates during active rides
  • Family Safety Sharing: Real-time location sharing with designated family members during rides

1.3 Usage and Technical Information

  • Device Information: Device type, operating system, app version
  • App Usage: Features used, ride patterns, app performance data
  • Communications: Messages between drivers and passengers through the app
  • Payment Information: Payment methods and transaction history
  • Support Interactions: Customer service communications

1.4 Family and Safety Information

  • Emergency Contacts: Phone numbers of designated family members
  • Family Connections: Added family members for safety tracking
  • Safety Preferences: Notification and sharing settings

2. How We Use Your Information

2.1 Core Service Delivery

  • Ride Matching: Connect drivers and passengers based on location and availability
  • Navigation and Routing: Provide optimal routes and real-time directions
  • Payment Processing: Handle ride payments and billing
  • Communication: Enable secure messaging between drivers and passengers

2.2 Family Safety Features

  • Real-time Tracking: Share ride progress with designated family members
  • Safety Alerts: Send notifications about ride status changes
  • Emergency Response: Enable quick access to help when needed

2.3 Service Improvement

  • Quality Assurance: Monitor and improve service quality
  • Feature Development: Develop new features based on usage patterns
  • Customer Support: Provide personalized assistance
  • Safety and Security: Detect and prevent fraud and misuse

2.4 Legal and Compliance

  • Legal Requirements: Comply with applicable laws and regulations
  • Safety Investigations: Investigate safety incidents or complaints
  • Dispute Resolution: Resolve conflicts between users

3. Information Sharing and Disclosure

3.1 With Other Users

  • Drivers and Passengers: Share necessary trip information (pickup location, destination, contact info)
  • Family Members: Share real-time location and ride status with designated family contacts

3.2 With Service Providers

  • Google/Firebase: Cloud infrastructure, authentication, and mapping services
  • Payment Processors: Secure payment processing (when integrated)
  • SMS/Notification Services: Sending notifications and alerts

3.3 Legal Requirements

We may disclose your information when required by law, including:

  • Compliance with legal process or government requests
  • Enforcing our Terms of Service
  • Protecting safety and security of users
  • Investigating potential violations or fraud

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security and Retention

4.1 Security Measures

  • Encryption: Data encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication
  • Firebase Security: Leveraging Google's enterprise-grade security infrastructure
  • Regular Audits: Ongoing security assessments and improvements

4.2 Data Retention

  • Account Information: Retained while your account is active and for 1 year after deletion
  • Transaction Data: Retained for 7 years for legal and accounting purposes
  • Location Data: Trip history retained for 2 years for safety and service improvement
  • Real-time Location: Deleted immediately after ride completion
  • Family Safety Data: Deleted when safety session ends
  • Notification Data: Retained for 90 days

5. Your Privacy Rights and Choices

5.1 Access and Control

  • Profile Management: Update your personal information in the app settings
  • Location Services: Control location sharing through device settings
  • Notifications: Manage push notification preferences
  • Family Connections: Add or remove family members at any time

5.2 Data Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a common format
  • Objection: Object to certain data processing activities

5.3 Account Deletion

To delete your account:

  1. Go to Settings → Profile Settings → Sign Out
  2. Contact us at the email below to request complete data deletion
  3. We will delete your data within 30 days, except where retention is required by law

6. Children's Privacy

Chaxi is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data according to this Privacy Policy and applicable data protection laws.

8. Third-Party Services

8.1 Google Services

Chaxi integrates with Google services. Please review their privacy policies:

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • In-app notifications
  • Email notifications to your registered email address
  • Updates posted in the app

Your continued use of Chaxi after changes become effective constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@chaxi.app
  • Address: [Your Business Address]
  • Phone: [Your Contact Number]

Data Protection Officer: [If applicable in your jurisdiction]

11. Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of [Your Jurisdiction].